Here We have some of Frequently asked question. I think which are ask by our customers for that we here make this page to help or clear doubt about our products or about product shipment so fell free to check our build-in FAQS. If you have still any question so contact us by clicking below button.
Absolutely not; we have never tested any Juncoo products on animals and will never do so.
Except for those containing beeswax and our dryer balls, which are produced entirely from natural wool, the majority of our products are vegan. A comprehensive list of our ingredients may be found on the product's information page, and they are always listed directly on the label. We never use substances that aren't specified!
Before putting each wool dryer ball into the dryer and starting your desired cycle, apply four to eight drops of the laundry blend to each wool dryer ball. The dryer balls aid in fabric and linen separation, resulting in shorter drying times and softer, rejuvenated clothes and household items.
Depending on how frequently they are used and how well they are maintained, they can last up to two years. Dryer balls made of 100 percent natural wool are also noiseless, unlike plastic dryer balls, and more ecologically beneficial than single-use synthetic dryer sheets.
Kindly contact our customer representatives for further assistance.
Yes, that is very possible. When registering for an account on Juncoo.com, kindly use the same email address and phone number that you used for the in-store to collect Healthy Rewards points. Click here to create your online account
Yes, please. To create your online account, click here. Take note that using the same email address and phone number as you did in-store means that your online account will be integrated with your current in-store account.
Keeping track of your points balance is very easy. Just contact one of our customer representatives. Very soon, you will be able to keep track of your Healthy Reward Points online.
Add products to your online shopping basket, then move to the shipping and payment portal to apply the active promotion code. Enter your code under "Promotion Codes" and then click "Apply." The code is CAse SenSiTive; so ensure to type it correctly.
Unfortunately, you cannot make changes to an order once it has been placed. This is because we are very swift to action to give you a seamless experience. In the meantime, we advise that you are very sure of your order before completing it. Nevertheless, you can contact our customer representatives for further assistance.
GTS is calculated based on the local government guidelines of the shipping address that you provide.
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No. Sales tax is not applied to gift cards, whether physical or online. However, if there are other products in your order, they will be subject to tax.
Unfortunately, you cannot return or exchange a gift card. For further help on this, kindly contact our customer care representatives.
Yes, you can with the help of a customer care representative. For further help on this, kindly contact our customer care representatives.
At this time, we are unable to transfer a physical gift card balance to an e-gift card. Please note that all physical and e-gift card values, regardless of type, can be redeemed in-store and online.
No and yes! The policy is one gift card per transaction online. However, you can use multiple gift cards for a single transaction in-store.
If a gift card is lost, stolen, or destroyed, it cannot be replaced. Please be aware that we are unable to replace lost or stolen gift cards or e-gift cards. For further help on this, kindly contact our customer care representatives.
E-gift cards may occasionally land up in the junk/spam section of your mailbox. Please double-check all of your email account's folders. If you still can't find your e-gift card, kindly contact our customer care representatives for further help.
You can purchase a Juncoo gift card at any Juncoo store location or right on this website.
To redeem your physical gift cards, kindly present the gift card to the Juncoo team member when you are about to pay for your product. Very simple.
If you wish to redeem online, just enter the digits of the gift card as well as the pin on the payment portal as a payment method.
To redeem your physical gift cards, kindly present the gift card to Juncoo team member when you are about to pay for your product. Very simple.
If you wish to redeem online, just enter the digits of the gift card as well as the pin on the payment portal as a payment method.
To do that, kindly visit our gift card page, and input the digits on the gift card, and the balance of the gift card will be displayed for you to see.
Of course, you can. If you would like to buy a gift card of a higher value, kindly contact our customer care representatives.
Unfortunately, you cannot reload an existing gift card. But why not buy a new one at no additional cost? Kindly contact our customer care representatives for more help and information.
If the value of your physical gift card is less than $50, you will have to pay for its shipping. But if it is $50 or more, then the shipping is on us.
